An agreement of sale between The Lions Raw and a customer is only valid once payment has been made and we receive proof of payment – until such time all goods remain the property of The Lions Raw.
Delivery policy
We attempt to keep all items in stock. If however, something is not in stock, we will notify you.
Once payment has been received and verified, orders generally ship within two business days.
All orders are dispatched via courier service (no Postal Deliveries will be made).
Delivery is normally between 2 to 10 working days after dispatch. A delivery being late is not grounds for cancellation of order, return of goods or refund.
Any person signing at the delivery address will be accepted as proof of delivery. It is up to the customer to ensure correct acceptance.
Return and refunds policy
The provision of goods and services by The Lions Raw is subject to availability. In cases of unavailability, The Lions Raw will refund the client in full within 30 days.
A Customer can cancel an order if payment has not been made yet. Once payment has been made by the customer, the order can only be cancelled within 24 hours of The Lions Raw receiving the payment or before the order has been dispatched by The Lions Raw, whichever is earlier. A cancellation of a paid order will attract a 15% administration and restocking fee.
If a product is damaged or broken on receipt, the Customer needs to inform The Lions Raw within 24 hours of receipt. Arrangements will be made for the damaged product to be collected and a replacement product will be sent free of charge or alternatively a full refund will be granted for the damaged or broken product.
If incorrect products are received, the Customer needs to inform The Lions Raw within 24 hours of receipts. We will check our systems and will arrange to swap the incorrect product for the one actually ordered. The Lions Raw will only replace the product if the product is returned in its original state (if the product has been used – even to test it, we are not able to replace it).
Please note that this does not apply to incorrectly ordered products. If incorrect products were ordered, the Customer must inform The Lions Raw immediately on receipt. The Lions Raw will arrange to collect the incorrect product/s and will replace it with a correct substitute/s. The Customer will be billed for the collection and replacement delivery charges.
For more comprehensive overview or our Returns and Refund Policy, please visit our Returns and Refund Policy page.
Customer Privacy Policy
The Lions Raw respects your privacy. This means that any and all of the personal information collected during transactions will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned. Any information you provide will be held in the utmost confidentially and will only be used to process your order and to provide you with the best possible service. If you have any questions, please feel free to email us (see contact us).
Payment Options Accepted
Payment is on Order. Payment may be made via Visa or MasterCard Credit Cards or by Electronic Transfer (EFT).
Credit card acquiring and security
Credit card transactions and EFTs orders will be managed for and on behalf of The Lions Raw via PayFast. The PayFast system is developed with the same demands on security and performance as the sites used for internet banking services and share trading. Data is secured using Secure Socket Layer (SSL) technology with 2048-bit encryption and certified by Thawte.
